Job Title: Resource & Referral Specialist (RRS)
Employer: Denver Indian Family Resource Center (DIFRC)
Location: 1633 Fillmore St., Suite GL2, Denver, Colorado 80206
Phone: (720) 500-1020
Executive Director: Lucille Echohawk
Our Mission: To strengthen vulnerable American Indian/Alaska Native children and families through collaborative and culturally responsive services
Our Vision: Generations of healthy and strong American Indian/Alaska Native children and families
Description: The Resource and Referral Specialist (RRS) is the first point of contact for individuals and families seeking services from DIFRC. The RRS contributes to the positive adjustment and development of individuals and families by completing an initial service assessment, providing pertinent information on services offered, and where appropriate advocates for individuals and families to access other culturally appropriate services and resources. Services include client engagement, direct intervention, intensive assistance with service navigation, and collaboration with partner agencies to meet the specific needs of each initial contact. This position reports directly to the DIFRC’s Executive Director.
- Responds to telephone, written, electronic and in-person initial requests regarding services available to American Indian/Alaska Native (AI/AN) families within the Denver metro-area.
- Provides culturally-appropriate referrals to Family Engagement Specialists upon request to assist current program participants.
- Advocates where appropriate and necessary on behalf of AI/AN families so that they may obtain needed services.
- Establishes and maintains a working and professional relationship with members of the Seven Stars Collaborative, formal partners, local agencies, national organizations, tribes and community members.
- Assesses the needs of AI/AN families and individuals in order to connect them to appropriate resources to meet those needs.
- Identifies new and existing resources within the broader community by representing DIFRC at resource booths and fairs.
- Effectively keeps records regarding referrals to and from the agency; keeps current on database documents.
- Participates in presentations and public relations work on behalf of DIFRC as requested by the Executive Director.
- Participates regularly in staff consultation on current or prospective agency cases; participates in staffing sessions.
- Completes other duties and specialized projects as directed by the Executive Director.
- May provide coverage of monitored and/or supervised visitation as requested by the Executive Director.
- Bachelor’s degree from an accredited college or university, with a major in one of the following disciplines: social work, social welfare, human development or other degree with a focus on individuals, families, groups, and communities plus at least 1 year’s experience providing direct support to clients within a social welfare or non-profit organization; OR
- Minimum four years’ experience providing direct support to clients within a social welfare or non-profit organization.
- Experience in social service referrals or client customer service and familiarity with the wide-range of services available within the community.
- Must possess extensive knowledge of American Indian/Alaska Native cultures, the Indian Child Welfare Act, and have experience working with Native communities.
- Strength in communication and relationship building; ability to remain calm and effective in a high stress environment.
- Proven organizational skills, ability to multitask and manage time well.
- Excellent written, oral, and interpersonal communication skills.
Strong computer skills in navigating Windows and using Microsoft Office Suite, particularly Microsoft Word and Microsoft Excel. Skilled at data entry and able to learn a variety of reporting software.
- Nonprofit experience a plus.
- The candidate will successfully pass a pre-employment criminal background check.
- Must possess and maintain a valid driver’s license and insurance.
Salary & Benefits: Salary range for this position is $37,000 – $40,000. Benefits package for this position is competitive with other human service agencies in Colorado, and includes generous health insurance coverage for the eligible employee, vision, dental, life insurance, short-term disability, and PTO.
Instructions & Deadline: To apply: Please send electronically your letter of interest and resume to: firstname.lastname@example.org. Please list subject as “Resource and Referral Specialist”. Phone calls, walk-ins, standard mail, incomplete submissions, and/or faxed applications will NOT be considered.