The Housing Navigator is a new position at DIFRC that will play a vital role in assisting Native community members who are experiencing homelessness and housing instability in the Denver Metro area. This position will help families successfully secure housing by providing case management services for DIFRC clients and community members. The Housing Navigator reports to the Housing Program Manager.
The ideal candidate embodies hard and soft skills. Hard skills such as implementing protocols and proper guidance to clients. Soft skills such as emotional intelligence, establishing trust within relationships, and building community with DIFRC clients, staff, partners, and visitors. The ideal candidate understands the barriers that Indigenous, Black, and other communities of color face to achieving health, education, and well-being due to racism. The ideal candidate is willing to deliver wrap-around services to families and individuals to ensure holistic well-being. The ideal candidate is an advocate for ending homelessness and other barriers to well-being.
- Provide intensive case management services for clients within the Denver Metro area. Services include organizational intake process, housing navigation, follow up services, coordinated services, efficient and timely case record maintenance, evaluation and data collection, gathering proper documents, and more.
- Abides by the National Association of Social Workers’ Code of Ethics, which includes confidentiality and maintaining appropriate professional boundaries with clients.
- Successfully fulfill DIFRC duties to divert and prevent families from experiencing homelessness and house families through case management, coordination of services, and advocacy.
- Knowledgeable in accessing the different housing systems within the Denver Metro area and a strong willingness to continue to learn and adapt.
- Works with DIFRC Family Engagement Specialists and Resource and Referral Specialist to provide housing services to DIFRC clients.
- Seeks new clients through street outreach and partner agency referrals.
- Collaborates with DIFRC partner organizations to help serve the Native community and their housing needs, including Native American Services at Colorado Coalition for the Homeless, Denver Indian Center, and Denver Indian Health and Family Services, the Native American Housing Circle and others.
- Promptly answers and returns all requests via phone call, voicemail, email, and in person.
- Contributes to program development within DIFRC.
- Advocates for AI/AN families as needed to obtain supports and services for which they are eligible.
- Participates in surveys to gather data for homeless community
- Participates in pre-screen tool to help identify clients who have greater housing needs (VI-SPDAT)
- Contributes to the work efforts of the Native American Housing Circle, such as street outreach, developing resources, and assisting in other projects such as expanding the network of shelters and landlords to provide shelter/housing for clients and others in the community.
- Participates in weekly staff meetings and inter-agency meetings as necessary.
- Uses motivational interviewing techniques and trauma informed care (training in these techniques will be provided) to assess the needs of families and explore the supports and services for which they are eligible.
- Uses internal guidelines to determine financial assistance needed to support families, including assistance in housing, food security, energy assistance, and more.
- Identifies new and existing resources for families within the broader community.
- Connects eligible individuals and families to DIFRC Family Development services as needed.
- Other duties as assigned.
- Bachelor’s degree in human services, social work, psychology, international relations, or related field. Experience may be substituted for education.
- Excellent organizational skills including ability to manage time, clients, and projects smoothly.
- Excellent communication skills, including ability to remain calm and effective when working with individuals and families who have experienced, or are experiencing, trauma and stress.
- Strong computer skills including operating Microsoft Office 365 suite tools, and ability to enter data into reporting software.
- Willingness to be an integral member of a collaborative and supportive team.
- Lived experience and/or understanding of housing systems within Colorado.
- Significant housing case management experience or direct service work with American Indians/Alaska Natives.
- Demonstrates ability to work with Black, Indigenous and other communities of color, and preferable experience working within American Indians and Alaska Native communities.
All positions at DIFRC are exposed to members of the community who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, COVID-19 ramifications, etc. As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients. Mental health care referrals for employees are available.
- Continually sitting doing indoor work or sitting at a computer.
- Frequently uses hands and wrists, handling, grasping, and reaching in using telephones, computers, fax machines and other office equipment and supplies.
- Pass a pre-employment background check.
- Possess and maintain a valid driver’s license and insurance.
- Strictly follow all COVID-19 safety protocols, including wearing appropriate provided personal protective equipment and maintaining physical distancing. Note: this person will work in their own enclosed office; in-person contact with clients will be as limited as possible to maintain safety protocols. This person will be considered an essential frontline worker and may have immediate access to a COVID-19 vaccine, depending on supplies.
- Ability to work remotely in the event of local public health stay-at-home orders.
Salary and benefits:
The salary range for this position is $40,000 to $43,000 depending on experience and includes generous health insurance, vision, dental, life insurance, short-term disability, paid time off and other benefits.
Send a resume and letter explaining why you are a good fit for this position to email@example.com with “Housing Navigator” in the subject line. Deadline for applications is Feb. 22, 2021. No phone calls or walk-in visits please.