The mission of Denver Indian Family Resource Center (DIFRC) is to strengthen American Indian and Alaska Native (AI/AN) children and families through collaborative and culturally responsive services. Our vision is to achieve generations of healthy and strong American Indian/Alaska Native children and families.
About this position:
The Resource and Referral Specialist is the first friendly face and trusted liaison available to offer support and services to individuals and families seeking help at DIFRC. The person in this role engages compassionately with families and uses Motivational Interviewing techniques to assess their current situation. In honor of the family’s stated strengths, struggles, and goals, direct assistance and/or referrals to helpful community resources are offered for the family to choose. The specialist walks alongside families as they pursue these services and resources, offering advocacy, support, and follow up along the way. This role is fulfilled with close connection and collaboration with the DIFRC team and community organizations.
The ideal candidate possesses both hard and soft skills. Hard skills such as maintaining knowledge of community resources and how to navigate them, detailed record keeping, and ability to learn and engage with databases and community networks. Soft skills such as emotional intelligence, establishing trust within relationships, and building community with DIFRC clients, staff, partners, and visitors. The ideal candidate understands the barriers that Indigenous, Black, and other communities of color face to achieving health, education, and well-being due to racism. The ideal candidate is willing to deliver wrap-around services to families and individuals to ensure holistic well-being.
- Promptly responds to requests for services from AI/AN families in the Denver metro area and supports individuals and families to move through the Family Development Model (training provided).
- Uses Motivational Interviewing techniques (training provided) to assess the needs of families and explore the supports and services for which they are eligible; connects them to appropriate resources, including guidance in applying for public services like food and utility assistance.
- Uses internal guidelines to determine financial assistance needed to support families, including assistance in housing, food security, energy assistance, and more.
- Advocates for AI/AN families as needed to obtain supports and services for which they are eligible.
- Connects eligible individuals and families to DIFRC Family Development services as needed.
- Serves as one part of a cohesive Resource and Referral team who support each other by cross-training duties, filling in when needed, solving problems together, and improving systems and processes as needed.
- Tracks all services and referrals provided to clients and enters that data into Salesforce weekly.
- Seeks and engages in training opportunities; applies learning to better serve our community.
- Identifies new and existing resources for families within the broader community by building and maintaining partnerships and seeking new connections.
- Coordinates the Seven Stars Collaborative, a coalition of service providers, to build connections among organizations and governments that serve AI/AN families. This includes managing a membership list, facilitating monthly collaborative meetings (virtual and in person as public health guidance allows), and recruiting new members.
- Represents DIFRC at virtual presentations, resource fairs and other events (or in person when allowed under public health guidance).
- When necessary, assists in grant seeking and writing.
- Other duties as assigned.
- Bachelor’s degree in relevant field, such as social work, social services, human development, with experience providing direct support to clients within a social services or non-profit organization; lived or work experience may be substituted for education
- Excellent organizational skills, including ability to manage time, projects and clients smoothly.
- Excellent communication skills, including ability to remain calm and effective when working with individuals and families who have experienced, or are experiencing trauma and stress.
- Strong computer skills, including operating Microsoft Office 365 suite tools, and ability to enter data into reporting software.
- Willingness to be a strong member of a collaborative and supportive team.
- Lived experience and/or understanding of social service systems within Colorado.
- Case management experience or direct service work with American Indians/Alaska Natives.
- Demonstrated ability to work with Black, Indigenous and other communities of color, and preferable experience working within American Indians and Alaska Native communities.
All positions at DIFRC are exposed to members of the community who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, COVID-19 ramifications, etc. As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients. Mental health care referrals for employees are available, as well as access to an Indigenous wellness coach. Other physical requirements include:
- Continually sitting doing indoor work or sitting at a computer.
- Frequently uses hands and wrists, handling, grasping, and reaching in using telephones, computers, fax machines and other office equipment and supplies.
- Pass a pre-employment background check.
- Possess and maintain a valid driver’s license and insurance.
- Strictly follow all COVID-19 safety protocols, including wearing appropriate provided personal protective equipment and maintaining physical distancing. Note: this person will work in their own enclosed office; in-person contact with clients will be as limited as possible to maintain safety protocols. This person will be considered an essential frontline worker and may have immediate access to a COVID-19 vaccine, depending on supplies.
- Ability to work remotely in the event of local public health stay-at-home orders.
Salary and benefits:
The salary range for this position is $40,000 to $43,000 depending on experience and includes generous health insurance, vision, dental, life insurance, short-term disability, paid time off and other benefits.
Send a resume and letter explaining why you are a good fit for this position to firstname.lastname@example.org with “Resource and Referral Specialist” in the subject line. Applications will be accepted on a rolling basis until position is filled. No phone calls or walk-in visits please.
Denver Indian Family Resource Center (DIFRC) is an equal opportunity employer that values workplace diversity. DIFRC strives to create an inclusive workplace that embraces diverse backgrounds, life experiences, and perspectives. DIFRC prohibits discrimination of employees or applicants on the basis of race, creed, color, age, sex, national origin, marital status, sexual identity, sexual orientation, religious or political affiliation, disability, or any other classification considered discriminatory under applicable law.