DIFRC | Denver Indian Family Resource Center

Job Announcement: Resource & Referral/Data Specialist

Job Title: Resource & Referral/Data Specialist
Organization: Denver Indian Family Resource Center (DIFRC)
Reports to: Executive Director
Type: Full-time Exempt
Salary Range: $55,000 – $70,000
Location: Onsite, Denver, CO

About Us:  The mission of Denver Indian Family Resource Center (DIFRC) is to strengthen American Indian and Alaska Native (AI/AN) children and families through collaborative and culturally responsive services.  Our vision is to achieve generations of healthy and strong American Indian/Alaska Native children and families.

About the Position:

  • Is the first friendly face and trusted liaison available to offer support and services to individuals and families seeking help at DIFRC
  • Engages compassionately with families and uses Motivational Interviewing techniques to assess their current situation
  • In honor of the family’s stated strengths, struggles, and goals, direct assistance and /or referrals to helpful community resources are offered for the family to choose.
  • Walks alongside families as they pursue these services and resources, offering advocacy, support, and follow up along the way.
  • This role is fulfilled with close connection and collaboration with the DIFRC team and community organizations.
  • Manages the collection of client data hard copies and transfers the information into electronic data systems.
  • Works closely with DIFRC staff to ensure that the data is accurate and accessible
  • Serves as a point of contact for external databases to ensure compliance with all requirements and standards

Responsibilities:

  • Promptly responds to requests for services from AI/AN families in the Denver metro area and supports individuals and families to move through the Family Development Model (training provided)
  • Uses Motivational Interviewing techniques (training provided) to assess the needs of families and explore the supports and services for which they are eligible; connects them to appropriate resources, including guidance in applying for public services like food and utility assistance
  • Uses internal guidelines to determine financial assistance needed to support families, including assistance in housing, food security, energy assistance, and more
  • Advocates for AI/AN families as needed to obtain support and services for which they are eligible
  • Connects eligible individuals and families to DIFRC Family Development services as needed.
  • Serves as one part of a cohesive Resource and Referral team who support each other by cross-training duties, filling in when needed, solving problems together, and improving systems and processes as needed
  • Tracks all services and referrals provided to clients and enters that data into Salesforce weekly
  • Seeks and engages in training opportunities; applies learning to better serve our community.
  • Identifies new and existing resources for families within the broader community by building and maintaining partnerships and seeking new connections.
  • Coordinates the Seven Stars Collaborative, a coalition of service providers, to build connections among organizations and governments that serve AI/AN families.  This includes managing a membership list, facilitating monthly collaborative meetings (virtual and in person as public health guidance allows), and recruiting new members
  • Represents DIFRC at virtual presentations, resource fairs and other events (or in person when allowed under public health guidance)
  • When necessary, assists in grant seeking and writing
  • Responsible for collected, organization and entering data into multiple databases
  • Maintains and improves data workflow processes
  • Manages existing databases and database management systems to meet the needs of the organization
  • Verifies data completing quality assurance analyses and procedures
  • Improves data by correcting errors and upgrading data
  • Ensures data complies with requirements and standards
  • Serve as internal/external point of contact for databases
  • Answers technical and procedural questions from staff and orient team members
  • Prepares data reports
  • Protects organization value by keeping information confidential
  • Contributes to data operations and organization success by welcoming related, different, and new requests; helping others accomplish job results
  • Resolves database problems by troubleshooting, resolving, and/or escalating inconsistencies
  • Improves data operations job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
  • Other duties as assigned

Minimum Qualifications:

  • A bachelor’s degree in relevant field, such as social work, social services, human development, with experience providing direct support to clients within a social services or nonprofit organization; lived or work experience may be substituted for education
  • Excellent organizational skills, including ability to manage time, projects and clients smoothly
  • Excellent communication skills, including ability to remain calm and effective when working with individuals and families who have experienced, or are experiencing trauma and stress
  • Strong computer skills, including operative Microsoft Office 365 suite tools, and ability to enter data into reporting software
  • Willingness to be a strong member of a collaborative and supportive team
  • Strong analytical and problem-solving skills

Preferred Qualifications:

  • Lived experience and/or understanding of social service systems within Colorado
  • Case management experience or direct service work with American Indians/Alaska Natives
  • Demonstrated ability to work with Native American and other communities of color and preferable experience working within American Indian/Alaska Native communities
  • Experience working in Salesforce and/or other data management systems

Other Requirements:

  • Pass a pre-employment background check
  • Possess and maintain a valid driver’s license

Native American Preference Policy:
DIFRC is an equal-opportunity employer.  DIFRC will provide preference in its employment practices to applicants who are members of federally-recognized Native American tribes to the extend permitted or required by law.  All applicants wishing to be considered under this Native American preference policy must provide a duly authorized certificate of tribal enrollment upon application.  DIFRC will also extend preference to individuals who self-identify with a federally-recognized tribe without certification or tribal enrollment.

To Apply:
Interested applicants are asked to submit a cover letter, resumé and three professional references.  Background checks will be conducted on individuals selected for final interviews.  Applications will be accepted until the position is filled.

Please submit application materials to: lechohawk@difrc.org